Effective: November 15th, 2016
Profile and Login Information
When you use the Services, we collect Personal Information that you voluntarily provide or that is provided to us from third parties when you setup your profile in, and otherwise use, the App. For example, when you login to the App using Facebook, we will receive information from Facebook in accordance with your Facebook privacy settings. Such information may include your full name, Facebook username, gender, age range, e-mail address, Facebook profile photo, country, region and city location, your time zone and any other information you have permitted Facebook to share with us. In addition, we may receive a list of your Facebook friends if you opt to share that list with us when you login to the App. You can choose not to provide certain information to us by adjusting your Facebook settings accordingly and/or by opting not to share your Facebook friends list with us. However, this may limit your ability to use the Services.
Information You Provide Directly to Us
We will collect any Personal Information or other information that you voluntarily provide to us when you interact with us, for example, any Personal Information that you include in any e-mail communications with us. If you contact us, whether by e-mail, telephone or otherwise, we may keep a record of that correspondence (including any of Your Information included therein) and your contact details.
When you download or use the App, assuming you have requested or consented to location services in your device, we may receive information about the location of your device (“Location Information”). We may collect and process your Location Information using various technologies, including GPS and geolocation. We may collect, use and share the Location Information to provide you with location-based services; provided that your Location Information will only be displayed and shared with others as necessary to provide the Services and for no other purpose. Most browsers and devices provide tools to allow you to turn off location services, so please turn off such location services if you do not wish to provide us with Location Information. But note that the functionality of the Services may be severely impaired or may become unavailable if you do not provide us with such Location Information. By using the Services, you consent to the use of your Location Information to provide the Services, including the use or display of that Location Information to the “Friends” you are connected to in the App (your “Friends”). Unless you choose to drop a static location pin in a chat with one of your Friends, we will not share your actual location with your Friends but will merely tell them whether or not your device is located in one of the locations you have designated as one of your “Places” in the App (“Places”).
Hope and its service providers, may also collect information about the device you’re using the Services on, including what type/model of device it is, what operating system and version you’re using, unique device identifiers, what the battery level of your device is and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.
Information About Your Use of the Services
Hope and our service providers will automatically collect certain information about your use of the App. Such information includes (i) the number of messages you send to other users in the App, (ii) the type of messages (i.e., text, sticker, location, photo or video) you send, (iii) signup time, (iv) Friend requests received, (v) Friend requests sent, (vi) total number of Friends, (vii) total number of App launches, (vii) total number of App openings, (ix) total number of chat sessions, (x) total number of groups created, (xi) total number of logouts, (xii) total number of Places, (xiii) time zone you are located in and (xiv) your location status (i.e., whether you are in one of your Places, out and about or not sharing your location).
Usage and Analytics Information
Hope and our analytics providers and other service providers, including but not limited to Google Analytics and Mixpanel, may use a variety of technologies, now and hereafter devised, that automatically record certain traffic and usage information related to the Services. Such technologies include cookies and Pixel Tags (as defined below), as described in further detail below. We may receive reports based on the use of these technologies by these service providers on an individual and aggregated basis.
When accessing the Services, Hope and our service providers may log information about your use of the Services (the “Usage Information”) such as your IP address, access URL, time of access, geographic location, language settings, browser type, referral URL, how often you visit the Site, what pages you visit when you do so and what other sites you used prior to coming to our Site. This information is used in the aggregate and is not linked back to any Personal Information.
Also, Hope and our service providers may use what is known as “pixel tags,” “web beacons,” “clear GIFs,” or similar means (collectively, “Pixel Tags”) in connection with our Site and HTML-formatted e-mail messages we send to users. Pixel Tags are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track online movements of users. In contrast to cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags are used to, among other things, track the actions of users, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. Pixel Tags also allow us to send e-mail messages and determine whether those e-mails have been opened, to ensure that we are sending only messages that are of interest to our users. This information is collected anonymously, in a manner that does not personally identify you.
Our Use of Your Information
We mainly use Your Information, either alone or in combination with other information, so that we can provide, enhance and personalise our Services. Your Information is used and disclosed for, but is not limited to, the following purposes:
• to provide you with the best user experience possible;
• to respond to your questions and comments;
• to communicate with you regarding updates to our Services;
• to send you any newsletter or other subscription that you have agreed to receive;
• to help us develop, customise, deliver, support and improve our Services and content;
• to protect the rights or property of Hope or our users, and prevent fraud and other prohibited or illegal activities;
• for distribution to third-party service providers that provide services to us;
• to protect the security of our Services and business;
• to conduct system administration and system troubleshooting and to diagnose or fix technology problems;
• for marketing and advertising purposes;
• for our internal purposes (such as auditing and data analysis);
• to ensure that content on our Service is presented in the most effective manner for you and for your mobile device or computer;
• otherwise, as described herein or as disclosed to you at the point of collection; and
• to monitor and analyse use of the Services and for the technical administration of the Services.
We may combine your Personal Information with Non-Personal Information and aggregate it with information collected from other users or sources to attempt to provide you with a better experience, to improve the quality of our Services, and to analyse and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically. After you terminate your use of the Services, we may continue to use your Non-Personal Information for statistical purposes or other purposes as we see fit. Please note that we cannot guarantee that Non-Personal Information will not identify you as we cannot guarantee that others with access to Non-Personal Information may not have knowledge sufficient to identify you.
We will not rent or sell your Personal Information to others. Non-Personal Information may be provided to third parties for marketing, advertising, or other uses.
Our Service Providers
Third-Party Products and Our Site
Our Service may, from time to time, contain links to and from third-party websites and online services. The fact that we link to a website or display an advertisement or other third-party content or product is not an endorsement, authorisation or representation of our affiliation with any of those third parties, nor is it an endorsement of their privacy or information security policies or practices. If you follow a link to any of those websites, please note that such websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Other websites, products and services may place their own cookies or other files on your computer and/or collect data or solicit Personal Information from you. We encourage you to read the privacy policies and other terms of such third parties before using their services.
Compliance with Laws, Legal Process and Authorities
Data Transfer Outside of Your Jurisdiction
Circumstances may arise where, whether for strategic or other business reasons, we may sell, transfer or otherwise disclose some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganisation or sale of assets or in the event of bankruptcy. It’s our practice to seek appropriate protection for Your Information in those types of transactions.
If you decide at any time that you no longer wish to receive communications from us, please follow any unsubscribe instructions that may be provided on our Site or in our communications to you. Please note that we may use your Personal Information to contact you with important notifications, such as changes to our terms, conditions and policies, and you may not opt out of such notifications. Please also note that we may continue to use Your Information for statistical or other purposes as we see fit after you unsubscribe from any communications and/or terminate your use of the Services.
Changing or Deleting Your Information
Do Not Track Disclosures
We currently do not respond to Do Not Track signals.
Although we do our best to protect Your Information, we cannot guarantee or warrant the security of Your Information transmitted through the Services and we are not responsible for the theft, destruction or inadvertent disclosure of Your Information. Any transmission of Your Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. The safety and security of Your Information also depends on you. You are responsible for keeping the Facebook username and password used to access the App confidential.
Compromise of Personal Information
Our Policy Toward Children
We do not knowingly collect Personal Information from children under 13 via our Services, and we do not target our Services to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our databases. If you are the parent of a child under the age of 13 and have a concern regarding your child’s information on our Site, please contact us at email@example.com.
Cape Digital LTD is registered in England under company registration number 09361787 and has its registered office is at SHACK15, 1st Floor, London, E1 6JJ, United Kingdom.